Dear customers!
From October 1, 2024 Visa international payment system will change the service provider for lounge halls to DRAGONPASS. This is a subscription-based program that provides access to lounges, restaurants and spas at airports. Existing memberships will not be transferred and will become invalid.
What’s new?
Access to airport lounges will now be available via digital membership. To do this, one needs to download the Visa Airport Companion app by downloading it from the AppStore or Play Market, or gain access via the Visa Concierge chatbot. These privileges and services will be available exclusively to Visa Platinum cardholders.
In order to enter the lounge one shall present membership QR code to the business lounge staff, which will appear in the app. If you have available visits, they will be automatically charged. If there are no available visits, your linked Visa card will be charged $32 USD.
Previously used free visits in the LoungeKey app will be reset and 2 free passes will be available to you again in the Visa Airport Companion app using your DemirBank VISA Platinum card.
How to download the app?
Visa Airport Companion application
- Download the application via App Store or Play Market
- Register your Premium Visa card in the app to access lounge privileges
- Find the lounge of your choice and tap the “Walk In” button
- Tap the “Membership” button to get digital access
Visa Concierge Chat Bot
- Go to Visa Concierge chat bot
- Find the “Lounge” button in the main menu
- Check the availability of the service for the added cards
- Click “Get a digital membership card” to gain access.
What other services are available?
- DRAGONPASS has expanded its geographic reach to over 1,200 lounges in 140+ countries.
- Access is open to everyone via direct subscription or affiliate programs.
- Paid membership tiers, including pay-per-use options.
- Discounts at airport restaurants, stores and spas.
- Access to expedited security lanes and limousine services (depending on location).
Note that cardholders will be able to enroll in the Visa Airport Companion app beginning September 19, 2024. Access to business lounges through the app will begin October 1.
