{"id":23154,"date":"2018-02-26T11:24:25","date_gmt":"2018-02-26T05:24:25","guid":{"rendered":"https:\/\/www.amcham.kg\/membernews\/opravdat-ozhidanija-klienta-obsuzhden\/"},"modified":"2021-06-12T20:46:04","modified_gmt":"2021-06-12T14:46:04","slug":"opravdat-ozhidanija-klienta-obsuzhden","status":"publish","type":"membernews","link":"https:\/\/www.amcham.kg\/en\/membernews\/opravdat-ozhidanija-klienta-obsuzhden\/","title":{"rendered":"Living up to customer expectations: Talking to bank CEOs"},"content":{"rendered":"<section class=\"l-section wpb_row height_custom\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image align_right us_animate_fade\"><a ref=\"magnificPopup\" href=\"https:\/\/www.amcham.kg\/wp-content\/uploads\/ashley1.jpg\" aria-label=\"ashley[1]\" class=\"w-image-h\"><img decoding=\"async\" width=\"300\" height=\"225\" data-src=\"https:\/\/www.amcham.kg\/wp-content\/uploads\/ashley1.jpg\" class=\"attachment-medium size-medium lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/225;\" \/><\/a><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong><em>Ashley Clarke, Partner, Chief Operating Officer, Head of Audit, KPMG in Kazakhstan and Central Asia.<\/em><\/strong><\/p>\n<p>\u00abThe global banking sector is facing unprecedented disruption, and Kazakhstan is no exception. What are the opportunities leading bank CEOs see in the market and what steps have they taken to turn the current disruption into a competitive advantage?<\/p>\n<p>KPMG International surveyed 120 bank CEOs around the world to find out how they plan to grow in the new and current reality.<\/p>\n<p>I am pleased to share the survey findings with you, and to explore three key themes \u2013 customer experience, innovation and cyber security \u2013 and to provide KPMG\u2019s perspective on the opportunities and challenges facing banks as they strive to transform in a changing environment.<\/p>\n<p>The first article from this series is \u201cLiving up to customer expectations: Talking to bank CEOs\u201d by Mitch Siegel, National Financial Services Strategy and Transformation Leader, KPMG in the US. In his article, Mitch explores how bank CEOs are achieving customer centricity.<\/p>\n<p>To read the article, please follow the link:\u00a0<a href=\"https:\/\/home.kpmg.com\/kz\/en\/home\/insights\/2018\/02\/talking-to-bank-ceos.html\" target=\"_blank\" rel=\"noopener\">https:\/\/home.kpmg.com\/kz\/en\/home\/insights\/2018\/02\/talking-to-bank-ceos.html<\/a><\/p>\n<p>To learn more about the themes raised in this series \u2013 or to discuss your own unique challenges \u2013 we would be delighted for you to contact us at KPMG.\u00bb.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"author":2,"featured_media":22994,"parent":0,"template":"","class_list":["post-23154","membernews","type-membernews","status-publish","has-post-thumbnail","hentry"],"better_featured_image":{"id":22994,"alt_text":"","caption":"","description":"","media_type":"image","media_details":{"width":225,"height":225,"file":"1rus1.jpg","sizes":{},"image_meta":{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"0","keywords":[]}},"post":23154,"source_url":"https:\/\/www.amcham.kg\/wp-content\/uploads\/1rus1.jpg"},"acf":[],"_links":{"self":[{"href":"https:\/\/www.amcham.kg\/en\/wp-json\/wp\/v2\/membernews\/23154","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.amcham.kg\/en\/wp-json\/wp\/v2\/membernews"}],"about":[{"href":"https:\/\/www.amcham.kg\/en\/wp-json\/wp\/v2\/types\/membernews"}],"author":[{"embeddable":true,"href":"https:\/\/www.amcham.kg\/en\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":3,"href":"https:\/\/www.amcham.kg\/en\/wp-json\/wp\/v2\/membernews\/23154\/revisions"}],"predecessor-version":[{"id":23165,"href":"https:\/\/www.amcham.kg\/en\/wp-json\/wp\/v2\/membernews\/23154\/revisions\/23165"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.amcham.kg\/en\/wp-json\/wp\/v2\/media\/22994"}],"wp:attachment":[{"href":"https:\/\/www.amcham.kg\/en\/wp-json\/wp\/v2\/media?parent=23154"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}