Kompanion Bank received the international Smart Campaign certificate for its commitment to the principles of client protection
Striving for the highest standards of service, Kompanion Bank adheres to the rules of socially responsible lending adopted in the financial sector at the international level. In April 2017, the Kompanion Bank successfully passed the independent certification of the rating agency MicroFinanza Rating, once again confirming the implementation of the principles of protecting customers globally promoted by Smart Campaign.
“Kompanion Bank continues to implement its strategy to provide quality and affordable services to the people of Kyrgyzstan. We pay special attention to taking care of customers and getting a high international estimate – an indicator that we are moving in the right direction. Customers’ trust is our main achievement. Today, 96,000 clients all over Kyrgyzstan work with us and we are trusted, with each of whom we build partnerships based on mutual trust, respect and honesty, ” concluded Ulanbek Termechikov, Chairman of the Management Board Kompanion Bank CJSC.
The receipt of the Smart Campaign certificate demonstrates the Bank’s compliance with a set of standards that ensure proper development and provision of financial products, prevention of excessive debt, transparency, prudent pricing policies, fair and respectful attitude towards clients, confidentiality of client data and complaints resolution mechanisms.
It is worth noting that for the first time a Kompanion has received the Certificate of the Smart Campaign in 2014, becoming the first organization in Kyrgyzstan, which confirmed compliance with the client protection principles.
Smart Campaign is a global initiative aimed at implementing the principles of customer protection. Smart Campaign works with microfinance leaders around the world to provide them with the necessary tools and resources to provide financial services based on transparency, respect and reasonable care.
MicroFinanza Rating is an independent international rating agency, founded in 2000. The mission of the agency is to provide independent, high-quality ratings and information services aimed at increasing transparency and promoting the world’s best practices in the financial sector.
Kompanion Bank is a stable bank with assets of 6.2 billion soms and an authorized capital of 1 billion 616 thousand soms. Serves more than 96 thousand customers and has 111 offices throughout the country. The Bank’s shareholders are the international non-governmental organization Mercy Corps, the Dutch Development Bank (FMO) and the European investment funds Triodos Investment Management.